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How Meals Plus Maintains the Best Cafeteria Software Tech Support in the...
We take our customer service very seriously at Meals Plus, and are always looking for ways to enhance our service to customers. That is why earlier this year Meals Plus partnered with Help Desk...
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How Would You Rate Your Cafeteria Software Tech Support?
Is it anything like this? It is important that our tech support staff be not only courteous and prompt, but knowledgeable. Meals Plus Support Technicians go through a rigorous training process and...
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Don’t Wait Long to Receive Technical Support!
The tech support survey results for last month are in and our Meals Plus Tech Support Staff earned high marks at every criteria. And the average time for a call to be answered was only 18 seconds!...
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"Back to School" Tips with Meals Plus
The “Back to School” is busy, but it doesn’t have to be stressful! Here are some tips to make starting the new school year easy in Meals Plus’ cafeteria management system. Help Files &...
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More "Back to School Tips" for Your Cafeteria Management System
In addition to the “Back to School” tips we posted last week, we have a few others regarding Direct Certification and your Meals Plus Point of Sale System. Remember – our Technical Support Staff are...
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Meet the Meals Plus Support Team – Ellen
Meet the Meals Plus Support Team! Ellen is the Manager of the Customer Support Team and her main focus is to make sure you have an excellent customer experience! The Dish: How long have you been at...
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Meals Plus Customer Support Goes Above and Beyond
Meals Plus Customers know first-hand that our Technical Account Specialists are not only friendly, but knowledgeable. Our “first call resolution” percentage is always 90% or above, which means 9 out of...
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Meals Plus Support Team Strikes Again with Great Reviews!
Through an optional customer survey released last week, one of our Meals Plus Support Team members,received glowing reviews. On a scale of 1 – 5, Jeffrey Bachman of the North Lehigh School District,...
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Meals Plus Customer Support Scores Nearly Perfect in 2013
2013 was another successful year for Meals Plus customers across the country and for the Meals Plus Technical Support Team! And in addition to our bi-annual customer satisfaction surveys, we randomly...
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Meet the Meals Plus Support Team – Karen
Get to know the Meals Plus Team! Joining us in March of 2013, Karen is the newest member of the Meals Plus Help Desk. She is originally from Venezuela and is fluent in both English and Spanish. She has...
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